When l arrive at the shop, my daughter decided to add sprinkles, which the owner said she could do no problem, it was extra l paid for as well. This was a family event. What brought the change to the order, her husband disagreed with the sprinkle toppings and wanted the cupcakes without it, even though my l paid extra. So l called the owner to see if the order could possibly change to take off the spinkles.
The owner had no problem with that, but when l asked her about the refund difference or store credit(if approved by the owner is what the receipts said) the owner suddenly was very rude and obnoxious about the situation! She hurt my feelings so bad, l couldn't even get a word in to say what l had to say. The last thing she told me she will cancel my order and refuse to do the cupcake order! My daughter is pregnant and was absolutely DEVASTATED!! I could NOT believe the way she was acting so UNPROFESSIONAL over the phone at me, smh. Of course at the end of the coversation, she let it be known she wasn't giving my money back so l hung up and took my business elsewhere. $150.00 worth of cupcakes she kept of MONEY. Be careful placing your order here. I will never do business with this bakery again!
I really liked working with this bakery. Professional and delightful. Service was 100% on point. Cupcakes were delivered when we asked and the customers sounded like they enjoyed getting the surprise. Patty gets back to you pretty promptly via email.
This place is wonderful! We did a cupcake delivery order with them, and they not only did it fast, but Patty, the owner, was very kind, professional, and delivered the cupcakes on time even with the bad weather. Great place to do business with.
Called them in a huge dilemma and I cannot say thank you enough for there professionalism and willing to help. I called 7 bakeries close to my house and none of them would make a baby shower cake for me. But these ladies not only were willing to help, they thanked me for my business! I later found out that once I taste there cakes, I will NEVER go anywhere else!!! OMG, great customer service does still exist!!!!
The cupcakes in this shop are SO rich and delicious. You can taste the difference quality ingredients make in every bite. The bakers have cute and creative ideas, my kids were so thrilled by the birthday cake displays. They were kind enough to let us sample the cupcakes with cookies on the bottom, which was good for them but not so good for my diet and exercise routine! We ended up bringing home a 6-pack and sampling a bunch of flavors. I would definitely recommend this bakery to anyone who wants delicious high quality desserts for any occasion: birthday, holiday, Thursday afternoon snack!
Horrible Experience.....the owner l spoke to on the was pleasant at first taking my order and l paid for the cupcakes for my daughter's Baby Shower which it is in a couple of weeks from now. She gave me her first standard quote per dozen cupcakes price which was fine.
Addy Cakes N Cupcakes Online Bakery is a US Bakery based in Powder Springs, Georgia. Addy Cakes N Cupcakes Online Bakery is located at online Bakery, Powder Springs, GA 30127, USA.
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